The great majority of garments and household articles clean very satisfactorily. Occasionally, however, drycleaning@work may recognize a potential problem and ask you to sign a owners risk form before processing the item. This procedure is to notify you that there is a potential problem and certain risk in proceeding. It may be a question about colourfastness, the resistance of one component to the cleaning process, or a question of the age of or weakness of the fabric.
The main purpose of the owners risk form is to alert you to the possible problem. If you agree, the item will be processed with extreme care and returned to you in a usable condition. However, if damage does develop, drycleaning@work will not be held responsible since it has warned you of the risk and obtained your consent to proceed.
If drycleaning@work determines the need for a consent form, a Customer Care Representative will attempt to contact the customer for verification and authorization. If authorization for cleaning cannot be obtained in a timely manner, then drycleaning@work will deliver the item in question back to the customer. You may choose to re-submit them with a owners risk form expressing your acknowledgment that drycleaning@work will clean them at customer’s own risk.
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