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F.A.Q

Dry Cleaning

Does frequent dry cleaning shorten the life of a garment?

On the contrary, frequent cleaning prolongs the life of a garment. Not only do stains set with age, making the garment unwearable, but ground-in-dirt and soil act as an abrasive, like sandpaper, causing rapid wear of fibres.

Does dry cleaning shrink clothes?

No, the dry cleaning solvents do not penetrate fabric hence, shrinking, colour loss and fabric distortion will not occur. Improper pre-shrinking by the manufacturer usually causes excessive shrinkage.

What is an invisible stain?

Many stains that are caused by food, oily substances, or beverages may become invisible when they dry out. But later on, with exposure to heat they will reappear (a step in the dry cleaning process). This is caused by the oxidation of the sugar in the staining substance. To increase the chances of removing the stain, it is recommended that you immediately mark the spot where the spill occurred with a piece of tape to make the dry cleaner aware of the invisible stain, on a piece of paper write what was spilled, and bring it to be cleaned immediately.

What if after dry cleaning the stain remains?

Contrary to popular belief, certain stains cannot be removed by the dry cleaning process. The nature and age of the stain, plus the colour and construction of the fabric, sometimes make stains impossible to remove without damaging the fabric. To increase the chances of removing the stain, it is recommended that you immediately mark the spot where the spill occurred with a piece of tape to make the dry cleaner aware of the invisible stain, on a piece of paper write what was spilled, and bring it to be cleaned immediately.

Who is responsible for damages?

The Australian Textile Industry covers wearing apparel. Textile garments sold in Australia must have a permanent legible care label. All parts of the garment must be able to withstand the recommended care procedure. The care label is intended to give the dry cleaner guidance on how to care for the item properly. If a label says “dry clean,” this means that all components including the outer shell, lining, buttons, interfacing fusing material and trim will be colour fast and will not be altered during the cleaning process. If any such problem occurs, it is the responsibility of the manufacturer, who has not tested the component accurately before labelling. If the problem arises from a manufacturing defect, you should take the article back to the retailer for an adjustment or refund.

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